Shipping policy
Shipping & Delivery Policy
At WowFluffy, we work to process and ship your order as quickly as possible.
Processing Time
Orders are typically processed within 24 hours after purchase.
Processing time refers to the time it takes for us to prepare, verify, and hand your order over for shipment.
Please note that processing times may be slightly longer during weekends, holidays, high-volume sales periods, or if additional order verification is required.
Delivery Time
Our estimated delivery time is 7 to 12 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, courier delays, customs processing, local postal services, weather conditions, public holidays, or other circumstances outside of our control.
Shipping Locations
We currently ship to selected locations internationally.
If we are unable to ship to your address, we may contact you to update your shipping information or cancel and refund your order.
Order Tracking
Once your order has shipped, you will automatically receive a tracking number by email or SMS using the contact details provided at checkout.
Tracking information is sent as soon as your order has been dispatched.
Please allow a short period for the tracking link to update after it is issued, as courier tracking systems may take time to display the latest information.
Order Cancellations
You may request to cancel your order within 24 hours of placing your order.
After this 24-hour period, we cannot guarantee cancellation if your order has already been processed, packed, shipped, or fulfilled.
If your order has already shipped, you may need to follow our Return & Refund Policy once the order is delivered.
To request a cancellation, please contact us as soon as possible at:
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate when placing your order.
WowFluffy is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incomplete or incorrect shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number and the email address used to place the order so we can help check the status of your shipment.
Contact Us
For questions about shipping, delivery, tracking, or order status, please contact us at:
WowFluffy
Email: support@wowfluffy.com
Website: wowfluffy.com